Welcome to Unfade, where creativity meets opportunity! These Seller Policies outline the terms and conditions governing your participation as a seller on our platform. By registering as a seller and using Unfade’s services, you agree to comply with the following policies.

 

1. Product Eligibility: Handmade Items

• Exclusive Focus on Handmade Products: Unfade exclusively supports the sale of handmade products. Handmade items must be made, designed, or crafted by the seller. Products should reflect artisanal craftsmanship and creativity.

• Criteria for Handmade Items: All handmade products listed on Unfade must be created by the seller. If you sell handmade products, you must physically make or create the original designs for these items. Mass-produced or factory-made items are not allowed.

• Product Authenticity: Sellers must ensure the authenticity of all listed handmade products. Counterfeit, mass-produced, or commercially manufactured items are strictly prohibited. Sellers are also responsible for ensuring that no intellectual property rights are infringed upon by the products they list.

 

2. GST Responsibility

• GST Compliance: Sellers are responsible for determining whether GST applies to their products and for ensuring compliance with all applicable tax laws. Sellers should determine whether their products fall under the Goods and Services Tax (GST) regulations based on the product category and revenue earned.

• Unfade’s Responsibility: Unfade is not responsible for verifying the GST status of sellers. It is the seller’s responsibility to maintain accurate tax documentation and report earnings in accordance with Indian tax laws.

 

3. Product Listings and Selling

• Eligibility: Only handmade products crafted by the seller are eligible for listing on Unfade. All items must reflect originality and artistic value.

• Accurate Descriptions: Sellers must provide accurate, detailed descriptions for each product listing. This includes key information such as specifications, materials used, dimensions, colors, care instructions, and any other relevant details to help buyers make informed decisions.

• Quality Images: Listings must include high-quality, accurate images of the actual product. Clear, well-lit images that represent the product’s appearance, texture, and color are required. A minimum of three images from different angles is recommended.

• Pricing Transparency: Sellers must list the full price of each product, including taxes and shipping charges. Any additional charges or fees should be clearly communicated before the buyer completes the purchase. Hidden charges are prohibited.

• Product Variations: If a seller offers product variations (e.g., colors, sizes, or customizations), they must be clearly outlined in the product listing, along with the pricing details for each variation.

• Inventory Management: Sellers are responsible for managing their product inventory on the platform. If a product is out of stock, the seller must update the listing to reflect its availability status. If an item is permanently out of stock, it must be removed from the platform.

• Prohibited Items: Sellers are prohibited from listing products that violate Unfade's policies, including counterfeit goods, products that infringe upon intellectual property rights, or items that are illegal, unsafe, or harmful.

 

4. Order Fulfillment and Communication

• Order Fulfillment: Sellers must fulfill orders promptly and within the shipping times specified in their product listings. Any delays must be communicated to the buyer in a timely manner, with clear reasons for the delay and an updated delivery estimate.

• Communication with Buyers: Sellers should maintain open and transparent communication with buyers. This includes responding to inquiries within 24 hours, addressing concerns promptly, and keeping buyers informed about their order status, especially if there are any delays or issues.

• Shipping and Delivery: Sellers must adhere to the shipping methods, carriers, and delivery timelines listed in their product details. Accurate tracking information must be provided to the buyer once the item has been shipped.

• Packaging: Sellers are responsible for ensuring that products are packed securely and professionally for delivery to avoid damage during transit. Packaging should be eco-friendly where possible.

 

5. Returns/Exchanges

• Seller’s Return/Exchange Policy: Sellers can set their own return/exchange policies when creating their listings. These policies must be communicated clearly to buyers at the time of purchase. Sellers have the right to set conditions for returns and exchanges but must adhere to the policies they specify.

• Buyer's Right to Return/Exchange: If a buyer receives a product that is damaged, broken, or significantly different from what was shown in the listing, the seller is required to provide a refund or an exchange. The decision to refund or replace a product lies with the seller, according to their policy.

• Refund Process: Sellers must process refunds promptly when a return or exchange is agreed upon. Refunds must be issued through the same payment method used for the purchase. Any delays in processing refunds should be communicated to the buyer.

• Exchange Process: If a buyer requests an exchange, the seller should provide clear instructions on how the exchange will proceed. The seller must ensure that the buyer receives the correct product they originally ordered.

 

6. Order Cancellations

• Cancellation by Seller: If a seller chooses to cancel an order, they must refund the buyer the total amount paid for the order, including taxes and shipping charges. The seller is responsible for ensuring that the cancellation and refund process is completed promptly.

• Refund Amount: The refund amount must be the full purchase price, including taxes and any applicable shipping charges. Any payment gateway charges incurred before the refund process is initiated will be borne by the seller.

 

7. Termination and Account Suspension

Unfade reserves the right to suspend or terminate a seller’s account for violations of these policies, fraudulent activities, or any breach of our terms of service. Sellers who repeatedly violate these policies may have their accounts permanently removed from the platform.

 

8. Seller’s Responsibilities for Customer Service

• Customer Satisfaction: Sellers are expected to provide high-quality customer service and ensure that buyers have a pleasant experience. This includes handling queries, complaints, and issues with professionalism and courtesy.

• Dispute Resolution: In case of disputes with buyers, sellers should work directly with the buyer to resolve the issue. If a resolution cannot be reached, Unfade may intervene to mediate the situation.

 

9. Changes to Policies

We may update these Seller Policies from time to time. Sellers will be notified of any changes, and continued use of our platform after such changes constitute acceptance of the updated policies. Sellers are encouraged to review the policies regularly.

 

10. Governing Law

These Seller Policies are governed by the laws of India. Any disputes arising under or in connection with these policies shall be subject to the exclusive jurisdiction of the courts in India.

 

Thank you for choosing Unfade! We are committed to providing a platform for unique handmade products. If you have any questions or need assistance, please contact us.