Welcome to Unfade, a platform dedicated to connecting buyers with unique, handmade products crafted by talented creators across India. These Terms of Use govern your access to and use of our services, website, and mobile application (collectively referred to as the "Platform").

By accessing or using Unfade, you agree to these terms. If you do not agree, please refrain from using our services.

 

1. Acceptance of Terms

1.1 These Terms constitute a legally binding agreement between you ("User," "Seller," or "Buyer") and Unfade.
1.2 You agree to comply with all applicable laws and regulations while using the Platform.
1.3 By accessing or using the Platform, you accept these Terms, along with our Privacy Policy and any other policies referenced herein.

 

2. Privacy and Data Usage

2.1 We value your privacy and handle your personal data in accordance with our Privacy Policy.
2.2 By using the Platform, you consent to the collection, storage, and processing of your personal data for purposes such as improving services, processing transactions, and ensuring Platform security.
2.3 For information about how we protect your data, please review our Privacy Policy.

 

3. Account Registration and Maintenance

3.1 Eligibility

• By registering on the Platform, you confirm that the information provided is accurate and complete.

• Multiple accounts for the same individual or entity are prohibited unless specifically authorized.

3.2 Account Information

• You must keep your account information updated at all times, including contact and payment details.

• You may not impersonate another person or entity, use false information, or create an account for fraudulent purposes.

3.3 Account Security

• You are responsible for maintaining the confidentiality of your account credentials.

• Any unauthorized access or activity on your account must be reported to us immediately.

• Unfade shall not be liable for losses resulting from unauthorized access caused by negligence on your part.

 

4. Content Guidelines

4.1 Definition of Content

• "Your Content" includes product listings, descriptions, images, videos, shop names, reviews, messages, and any other material you post on the Platform.

4.2 Ownership and License

• You retain ownership of Your Content.

• By posting, you grant Unfade a non-exclusive, royalty-free, worldwide license to use, modify, distribute, display, and promote Your Content across various media channels.

4.3 Prohibited Content

You agree not to post or upload content that:

1. Violates any laws or third-party rights (including copyright, trademark, and intellectual property rights).

2. Is defamatory, obscene, abusive, harassing, or harmful.

3. Is false, misleading, or deceptive.

4. Contains viruses, malware, or harmful code.

5. Is intended to harm the reputation of Unfade or its users.

Unfade reserves the right to remove or modify content that violates these guidelines.

 

5. Responsibilities of Users

5.1 Sellers

Sellers agree to:

1. Provide accurate descriptions of products, including dimensions, materials, and care instructions.

2. Fulfill orders promptly and deliver items as described.

3. Respond to buyer inquiries and complaints in a professional manner.

4. Comply with local laws regarding taxes, licensing, and permits.

Sellers are prohibited from:

1. Listing counterfeit, prohibited, or illegal items.

2. Engaging in fraudulent activities such as inflating reviews or providing false information about products.

5.2 Buyers

Buyers agree to:

1. Provide accurate shipping details and payment information.

2. Ensure prompt payment for purchases.

3. Communicate respectfully with sellers and the support team.

Buyers are prohibited from:

1. Filing false complaints or chargebacks.

2. Abusing refund or cancellation policies.

 

6. Use of the Platform

6.1 Permitted Use

• You are granted a limited, revocable license to access and use the Platform for personal or business purposes, in compliance with these Terms.

6.2 Restrictions

You may not:

1. Use the Platform for illegal activities or in violation of any laws.

2. Access, tamper with, or use non-public areas of the Platform or its systems.

3. Reverse-engineer, decompile, or disassemble any part of the Platform.

4. Use bots, scrapers, or automated tools to access the Platform.

 

7. Payments and Fees

7.1 Payment Processing

• Unfade facilitates payments between buyers and sellers via third-party payment processors.

• Sellers are responsible for transaction fees and applicable taxes.

7.2 Refunds and Cancellations

• Refund and cancellation policies may vary by seller and product.

• Buyers should review a seller’s specific policies before making a purchase.

 

8. Intellectual Property

8.1 All content on the Platform, except Your Content, is the property of Unfade or its licensors. This includes trademarks, logos, text, graphics, and designs.
8.2 You may not use, reproduce, or distribute any content from the Platform without prior written consent from Unfade.

 

9. Limitation of Liability

Unfade is not liable for:

1. Damages arising from your use of the Platform or inability to use it.

2. The actions or omissions of buyers, sellers, or third parties.

3. Loss of data, revenue, or goodwill resulting from Platform usage.

 

10. Termination of Services

10.1 Unfade reserves the right to suspend or terminate your account for violations of these Terms.
10.2 Upon termination, your access to the Platform will cease, but certain provisions (e.g., licenses granted to Unfade) will remain in effect.

 

11. Modifications to Terms

Unfade reserves the right to update these Terms of Use at any time. Users will be notified of significant changes, and continued use of the Platform constitutes acceptance of the updated terms.

 

12. Contact Us

For any questions, concerns, or disputes, please contact our support team at support@unfade.in.